It will almost certainly pose new privacy questions for corporations. Speech transcription potentially pushes traditional privacy concerns into new arenas both at home and work, he said. In 2015, the group filed a complaint with the Federal Trade Commission against Samsung, arguing that the capture and storage of conversations by their smart TVs was a new threat to privacy.
“Computers have a much greater ability to organize, access and evaluate human communications than do people,” said Marc Rotenberg, the president and executive director of the Electronic Privacy Information Center in Washington. These consumer speech portals have already raised extensive new privacy concerns. The rapid improvement in speech recognition technology, which over the past decade has given rise to virtual speech assistants such as Apple’s Siri, Amazon’s Alexa, Google Voice, Microsoft Cortana and others, is spilling into new areas that are beginning to have a significant impact on the workplace.
Coupled with the plunging cost of storing data, it is now possible to use human language in ways that were unthinkable just a few years ago. By capturing vast quantities of human speech, neural network programs can be trained to recognize spoken language with accuracy rates that in the best circumstances approach 95 percent. Improvements in software technology have made automatic speech transcription possible. His company offers a service that automatically transcribes speech with high enough accuracy that it is gaining popularity with journalists, students, podcasters and corporate workers.
Liang, who is the chief executive and co-founder of Otter.ai, a Silicon Valley start-up, has set out to do something about that in the future. “I really miss her,” he said of her death in 2001. Sam Liang longs for his mother and wishes he could recapture the things she told him when he was in high school. This article is part of our continuing Fast Forward series, which examines technological, economic, social and cultural shifts that happen as businesses evolve.
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